One app for every journey.

Your Cabana credits are automatically linked to your account wallet and displayed at checkout. When booking any stay, tour, flight, or experience, you can apply your available credits with a single tap to offset part or all of the booking total.

Cabana credits never expire, carry no hidden transaction fees, and apply instantly alongside M-Pesa or card payments.

If a host cancels your booking, Cabana Trust guarantees an immediate 100% refund back to your original payment method (M-Pesa, card, or wallet) plus priority rebooking assistance from our support team.

If you choose to cancel within the listing's specified free cancellation window, your refund is processed automatically without penalty fees or deductions.

When you book, your payment is held securely in escrow. You receive a unique 6-character check-in code on your booking receipt and in-app trip view.

Funds are only released to the host after you arrive and verify the property meets expectations. If there is any discrepancy or issue upon arrival, our team can re-home you or process an instant refund.

Yes. Selected apartments, safari lodges, and multi-day tours offer a flexible deposit option. You can pay an initial deposit (typically 25%–50%) via M-Pesa or card to confirm your reservation, and settle the remaining balance before or at check-in.

Cabana supports direct M-Pesa STK Push with immediate on-screen verification, major international credit and debit cards (Visa, Mastercard, American Express), and Cabana wallet credits with zero host commission and transparent guest pricing.

Support is available 24/7 directly inside the Cabana app. You can live chat with APA, our smart concierge who has instant visibility into your reservation, or request a seamless handoff to a human specialist. You can also start an in-app internet voice call without sharing your personal phone number.